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Warranty



At Rise Centered, we craft high-quality, handmade products designed to support mindful living.  We offer a 1-Year Limited Warranty on all Rise Centered products, effective from the date of purchase.

Due to the natural materials and artisanal processes we use, each piece is one-of-a-kind. Slight variations in color, texture, or finish are part of that uniqueness—not defects.

What’s Covered

  • Internal defects affecting functionality, including:
    • Clock mechanisms
    • Alarm components

    • Lighting or electronic issues

    • Structural issues that impact how the product stands, functions, or holds together—for example, parts arriving loose, detached, or damaged in a way that interferes with intended use

What’s Not Covered

  • External wear and tear resulting from normal use.
  • Natural material variations or changes (e.g., wood grain, salt crystal variation, minor chips, or color shifts)
  • Damage caused by:
    • Improper use or handling
    • Environmental exposure (e.g., high humidity, extreme heat, direct sunlight)
    • Alterations, repairs, or modifications not performed by Rise Centered

Please note: our clocks have an internal heating element that prevents any water damage caused by humidity or other environmental factors. However, in order for this heating element to function the clock needs to be plugged into a power outlet at all times. We cannot be held responsible for any water damage that occurs to clocks that have not been plugged into a power outlet at all times.

Purchases Through Wholesale Retailers
US Retail Partners

If you purchased your clock through a US-based retail partner, your product is still covered by Rise Centered’s 1-Year Limited Warranty. To verify coverage, please email us with:
Proof of purchase (receipt, invoice, or confirmation email from the retailer)
A description of the issue
Clear photos or video documentation
Once verified, we will process your warranty claim directly and ship a replacement from our US warehouse.

EU Retail Partner – L’Avant Gardiste

If you purchased through L’Avant Gardiste (our exclusive French/EU retail partner), your warranty claim must be handled through them directly, as replacements cannot be shipped from our US warehouse to EU addresses.

Please contact L’Avant Gardiste’s customer service team here:
L’Avant Gardiste Contact Page
They will assist you under their warranty and returns policy.

Our Approach

Our warranty reflects a repair-first, replacement-second mindset to ensure product integrity while honoring sustainability.

How to File a Warranty Claim

  1. Email care@risecentered.com within 12 months of purchase.

  2. Include:

    1. Your order number or proof of purchase

    2. A description of the issue

    3. Clear photos or video documentation

  3. Our team will review your claim and provide:

    1. Repair guidance (if applicable)

    2. A replacement product (if the defect is confirmed)

Additional Terms

  • The warranty applies only to the original purchaser.

  • Warranty claims result in replacement, not refunds.

  • Shipping fees may apply and are not covered under this warranty.

Considerations for New Products

As we continue to launch new items, we acknowledge that unforeseen issues may arise. We will handle these cases individually with the same intention: support our community, stay true to our vision and remain adaptable as we grow. If you’re experiencing an issue outside these guidelines, please reach out—we’ll do our best to make it right.