Warranty



At Rise Centered, we craft high-quality, handmade products designed to support mindful living.  We offer a 1-Year Limited Warranty on all Rise Centered products, effective from the date of purchase.

Due to the natural materials and artisanal processes we use, each piece is one-of-a-kind. Slight variations in color, texture, or finish are part of that uniqueness—not defects.

What’s Covered

  • Internal defects affecting functionality, including:
    • Clock mechanisms
    • Alarm components

    • Lighting or electronic issues

    • Structural issues that impact how the product stands, functions, or holds together—for example, parts arriving loose, detached, or damaged in a way that interferes with intended use

What’s Not Covered

  • External wear and tear resulting from normal use.
  • Natural material variations or changes (e.g., wood grain, salt crystal variation, minor chips, or color shifts)
  • Damage caused by:
    • Improper use or handling
    • Environmental exposure (e.g., high humidity, extreme heat, direct sunlight)
    • Alterations, repairs, or modifications not performed by Rise Centered

Our Approach

Our warranty reflects a repair-first, replacement-second mindset to ensure product integrity while honoring sustainability.

How to File a Warranty Claim

  1. Email hello@risecentered.com within 12 months of purchase.

  2. Include:

    1. Your order number or proof of purchase

    2. A description of the issue

    3. Clear photos or video documentation

  3. Our team will review your claim and provide:

    1. Repair guidance (if applicable)

    2. A replacement product (if the defect is confirmed)

Additional Terms

  • The warranty applies only to the original purchaser.

  • Warranty claims result in replacement, not refunds.

  • Shipping fees may apply and are not covered under this warranty.

Considerations for New Products

As we continue to launch new items, we acknowledge that unforeseen issues may arise. We will handle these cases individually with the same intention: support our community, stay true to our vision and remain adaptable as we grow. If you’re experiencing an issue outside these guidelines, please reach out—we’ll do our best to make it right.